Call Center Inbound Sales Solutions for Marketers: GRFS

The more expensive or complicated a product or service, the better suited GRFS is to handle the inquiry and close the sale.

Guthy|Renker™ Fulfillment Services U.S.-based call centers handle inbound sales for catalogs, newsletters, online companies, and broadcast advertisers. With our dedicated systems approach, your callers are more likely to become customers.

Skill-based Routing

The agents who have been extensively trained on your product line are the ones you want greeting your callers, and our skill-based routing is the perfect solution. Our call routing algorithm will point your callers to the agents with the highest close rate, ensuring they talk with the best possible agent on every call.

Custom Reporting

Measure the performance of your marketing program with fast and accurate custom reporting from GRFS. We make it easy to analyze offers, conversion rates, call volume, media performance, talk time and a whole range of additional metrics vital to the performance of any call center program. In addition, we offer secure web-based access that puts the information right at your fingertips 24 hours a day.

PCI-DSS Compliant Call Recording

GRFS uses state of the art technology to record and encrypt calls securely for quality monitoring and compliance recordkeeping.

The GRFS Edge: Plus+Sales™

We will work closely with you to increase your revenue by ensuring that every customer understands the full scope and breadth of your product line. Utilizing up-selling, cross-selling, down-selling and cancel-save strategies, our agents are the best in the business at keeping and increasing the value of each of your customers.

Plus+Sales™ is the GRFS way to help you make the most of your relationship with each of your customers and build revenue faster and easier. >> Learn more about Plus+Sales™...