You can trust your customer care to the company who has been taking care of Guthy|Renker™ customers for twenty years.

When Guthy|Renker™ teamed with Victoria Principal in 1991 to launch the wildly successful continuity skin care program Principal Secret®, they needed a dedicated customer care team who could knowledgeably assist their loyal consumers — so they turned to us for help. Twenty years later, we're still treating Victoria's customers with the kind of care that keeps them coming back for more.

Our call centers in Asheville, NC and Covington, LA have the scalable capacity and the redundancy to handle your customers' every need. We offer 24/7 coverage to ensure calls are handled promptly and callbacks are minimized.

The GRFS Edge: Plus+Sales™

Plus+Sales™ is the GRFS whole-customer approach to building revenues through our customer care agents. From inbound Direct Sales to Customer Care, GRFS agents are hired, trained, monitored, evaluated and rewarded based on how they take care of your customers, and on how well that translates into added revenue for your company.

We will work closely with you to increase your revenue by ensuring that every customer understands the full scope and breadth of your product line. Utilizing up-selling, cross-selling, down-selling and cancel-save strategies, our agents are experts at keeping and increasing the value of each of your customers.

Plus+Sales™ is the unique GRFS way to help you make the most of your relationship with each of your customers and build revenue faster and easier. >> Learn more about Plus+Sales™...

VoIP - Voice over Internet Protocol

This advanced technology provides for seamless call routing across multiple call center facilities. VoIP lends a high degree of flexibility and scalability to handle the peaks and valleys that are inherent in many inbound programs. It also aids in our disaster recovery plan so that if there is a problem in one call center location, calls can be easily and immediately routed to another call center location.

IVR- Interactive Voice Response

Your callers will each be greeted with an announcement featuring your custom script, informing them of your current special offers and giving them the ability to select whether they want to place an order, request billing assistance or other specific functions. Callers may choose to continue holding during peak/ overflow periods, or they may choose to be routed to a voice mailbox for later callback. For more extensive IVR capabilities, GRFS also offers voice recognition IVR where callers speak their selections into the telephone as if they were talking to a live agent.

Custom Reporting

Measure the performance of your marketing program with fast and accurate custom reporting from GRFS. We make it easy to analyze offers, conversion rates, call volume, media performance, talk time and a whole range of additional metrics vital to the performance of any call center program. In addition, we offer secure web-based access that puts the information right at your fingertips 24 hours a day.

Make sure your customers are getting the best possible care -- cost effectively -- and avoid the headaches of managing a large, seasonally variable phone staff yourself. Contact us today to learn more about outsourced Customer Care solutions from Guthy|Renker™ Fulfillment Services.