Guthy | Renker Fulfillment Services: In the News

Guthy|Renker names GRFS Global Development Center


Arden Call Center Expanding Again

ASHEVILLE, NC — July 24, 2013


The Arden facility of Guthy|Renker Fulfillment Services has been selected as the Global Development Center for marketing heavyweight Guthy|Renker, LLC, the company announced on Tuesday.

“We’re excited that among all the possible locations for the worldwide development center, Arden was selected for our superior achievements and outstanding staff,” said Debbie Jones, Senior Director of Training, Certification, Development and Quality for Guthy|Renker.

“The training team and managers here are extremely talented, so it makes sense that Guthy|Renker wants to use those people to create the programs and incubate new initiatives for our customer contact partners around the world,” said Jones.

GRFS competes with outside partners for the call center business, she explained, so the success of the Arden team was based on demonstrated accomplishments, rather than family ties or ownership.

In addition to the Global Development Center, the Arden site is also home to Guthy|Renker’s Global Command Center, which monitors and controls call center traffic for the company’s domestic and international marketing programs using cloud technology.

The company is currently hosting a job fair to help fill 50 new positions Thursday, Friday and Monday July 25th, 26th & 29th at its 1845 Brevard Road headquarters in Arden.  30 of the new positions are a combination of salary and commission for inbound sales for a technology company owned by Guthy|Renker. The remaining positions are in the call center customer service and @Home agent programs.

Applicants may also visit the company’s website www.grfs.com  to apply online. 

GRFS provides inbound call center and order fulfillment services for Guthy|Renker, LLC and other partner clients. Founded in 1978, the company has over 650 employees nationwide. GRFS has call center facilities in Arden, NC in addition to order fulfillment operations in Arden and in Orange County, CA. To learn more, please visit www.grfs.com .

GRFS, LLC Contact:
Greg Germann, Hiring Manager
828-684-4300 ext. 501-1277
ggermann@grfs.com


GRFS expands the workplace with @home jobs 

ASHEVILLE, NC — January 21, 2013

Most of the jobs being filled at Guthy|Renker Fulfillment Services over the next few weeks let you turn your morning commute into a walk down the hall.

Using online training modules and video conferencing that keeps supervisors in touch with their agents, the GRFS @Home program is enabling additional growth of the customer care services the company provides for their Guthy|Renker™ brands. 

The @Home approach has worked so well that GRFS is adding more than 100 new positions over the next 60 days in an expansion of its customer service programs for computer technology and consumer products.  A few commissioned sales positions are available as well, according to the company.

The company will host a job fair to help fill the new positions on Monday February 4th at its Call Center in Covington, LA and another on Friday February 8th at its 1845 Brevard Road headquarters in Arden, NC.  Applicants may also visit the company’s website www.grfs.com  to apply online prior to the job fair.

Call Center Director Debbie Jones said that approximately two-thirds of new hires for 2013 are expected to go into the GRFS @Home Agent program.   This is the first year GRFS plans to hire more agents working from home than in their brick and mortar facilities, according to Jones.

“Until we had our online training and supervision platforms built we were limited to hiring people who could come to our premises to train and work.  Now we’re able to deliver the information and support they need to be successful right into their homes,” she said.
Most of the new jobs will be targeted to applicants with recent model computers and fast internet connections who qualify for the work-at-home program.

“At a certain point, we simply run out of space here in the call center.  If we want to continue to expand our business, we can either keep building bigger buildings or fully utilize the new technologies,” said Jones.  “We now have the tools to extend the company beyond our physical facilities.”

Applicants must live in either North Carolina or Louisiana.  More information about the job openings is available at www.grfs.com/jobs.

GRFS provides inbound call center and order fulfillment services for direct marketers and Fortune 1000 companies. Founded in 1978, the company has over 650 employees nationwide. GRFS has call center facilities in Arden, NC and Covington, LA, in addition to order fulfillment operations in Arden and in Orange County, CA. To learn more, please visit www.grfs.com .

GRFS, LLC Contact:
Greg Germann, Hiring Manager (Arden, NC)
828-684-4300 ext. 501-1277
ggermann@grfs.com

 


 

GRFS Adding 100 positions in Arden Call Center

ASHEVILLE, NC — October  19, 2012

GRFS is adding 100 new positions in its call center in Arden, the company announced today.  The new positions are being added as a result of having been chosen by a technology company to be the primary call center for customer service and inquiry calls, as well as growth of other customer service accounts.

“This expansion shows how opportunities open up when excellence is recognized and appreciated,” said Walter Gross, Senior Vice President of Fulfillment Services.  “Our team outperformed the competition, and we’re delighted to be bringing more jobs into the area as a result.”

In addition to the jobs in Arden, another 40 positions are being added in the company’s Covington, LA operation.  Many of the new jobs will be eligible for the GRFS@Home program, which allows qualified applicants to train and work from their home offices via computer rather than in the company’s call center.

Applicants may apply online and find more information about the job openings via the company’s website: www.grfs.com/jobs .

GRFS provides inbound call center and order fulfillment services for direct marketers and Fortune 1000 companies.  Founded in 1978, the company  has over 650 employees nationwide.  GRFS has call center facilities in Arden, NC and Covington, LA, in addition to order fulfillment operations in Arden and in Orange County, CA.  To learn more, please visit www.grfs.com .

GRFS, LLC Contact:
Greg Germann, Hiring Manager
828-684-4300 ext. 501-1277
ggermann@grfs.com

 


 

CPU2 Renamed Guthy|Renker Fulfillment Services, Announces Expansion Plans

ASHEVILLE, NC — March 15, 2011

Leading order fulfillment and teleservices company CPU2 has announced that effective immediately the company’s name is changing to Guthy|Renker Fulfillment Services, LLC, or simply GRFS.

According to Walter Gross, Senior Vice President of Fulfillment Operations, the name change reflects the company’s affiliation with its largest client and parent company, Guthy|Renker, LLC, headquartered in Palm Desert, CA.

GRFS is preparing its distribution centers in North Carolina and southern California to handle more direct-to-consumer fulfillment activity. Guthy|Renker™ has announced plans to utilize its bicoastal logistics capabilities more extensively to speed up customer deliveries and reduce shipping costs across multiple product lines.

“We are fortunate to be backed by one of the world’s true marketing powerhouses. Guthy|Renker’s renewed commitment to GRFS assures our ability to better serve the customers of Guthy|Renker and our other corporate clients over the long term,” Gross said.

The company recently announced it was hiring additional customer service agents in its Arden, NC and Covington, LA call centers to handle existing and anticipated new business as well.

GRFS was founded in 1978 by Guthy|Renker co-chairman Bill Guthy under the name Cassette Productions Unlimited. After operating as a division of Protocol Global Marketing for six years beginning in 2001, the company was spun off in 2007 and purchased by its executive management group and Guthy|Renker and the name was changed to CPU2.

GRFS has over 600 employees in its facilities in North Carolina, California and Louisiana. Their customer service and order fulfillment clients include Fortune 1000 marketing and manufacturing companies.

www.grfs.com

Guthy|Renker, LLC is one of the largest and most respected direct marketing companies in the world with distribution in 61 countries around the globe and more than $1.5 billion per year in sales. Best known for their Proactiv acne treatment solution, Guthy|Renker has had dozens of hit programs and products since its founding in 1988.

GRFS, LLC contact:
Walter Gross
Senior VP Fulfillment Services | GRFS
800-545-3828 ext. 501-1208
wgross@grfs.com

Alternate contact:
Bruce Dowdy
Business Development Manager | GRFS
800-545-3828 ext. 501-1229
bdowdy@grfs.com

 


 

CPU2 Expanding Inbound Call Center; Hiring 60

ASHEVILLE, NC — March 23, 2010

In its largest single hiring announcement since 2008, CPU2 is adding sixty positions within the next thirty days in its call center services operations in Arden, the company announced today.  The jobs are related to new programs and initiatives by existing clients, according to company president Jeff Baker. 

“It’s very rewarding that our clients are so happy with the excellent track record of our agents and management team here,” Baker said. “We’re also very pleased that this helps us bring additional opportunities to this region at this particular time.” 

Unemployment in Western North Carolina reached 9.6% in January 2010.

In an industry where many companies make extensive use of offshore call center labor, CPU2 maintains its entire workforce within the United States.  The jobs being added now are inbound sales and customer service agents.  Applications are being accepted at the company’s facility located at 1845 Brevard Rd., Arden, NC.

CPU2 provides inbound call center and order fulfillment services to create complete business process outsourcing solutions for direct marketers and Fortune 1000 companies.  Founded in 1978, the company partners with some of the best-known brands in the direct marketing industry to ensure satisfied, loyal customers for life.  With over 650 employees nationwide, CPU2 has two call center facilities located in Arden, and another in Covington, LA, as well as order fulfillment operations in Arden and in Orange County, CA.  To learn more, please visit www.cpu2.com/jobs.

Contact:
Greg Germann, Hiring Manager
(828)684-4300 ext. 1277

 


 

CPU2 Rooftop Solar Farm Powers Call Center Operations

Solar Panels atop CPU2-GRFSSolar Panels atop CPU2-GRFS

ASHEVILLE, NC — December 7, 2009

CPU2 has a farm on the roof of its Asheville area headquarters — a solar power farm, that is.

CPU2, a leading provider of inbound call center and order fulfillment services to Fortune 1000 companies, has contracted with SolarTech South to install a solar power array on the roof of one of its Arden facilities. The cost of the solar unit is estimated at $1.35 million. It is generating enough electricity to offset over 45% of electrical power requirements for the building.

While many call center and fulfillment services companies around the country are consolidating operations and closing facilities as a result of the current business climate, CPU2 continues to invest in technology initiatives like the new solar farm that will give it a competitive edge going forward. Company President Jeff Baker said, "We're excited to be among the first companies in the Asheville area to adopt solar power technology on this scale. It's a situation where good corporate citizenship aligns with what makes sense for us as a business."

Baker explained, "Our vision for the company is to lead in any area that will benefit our clients, our employees and the community. This installation will significantly offset our use of outside electrical power. Over time, the installation will also help us avoid some of the rising costs of power from the grid."

The new solar array began construction on October 5th and was connected to the grid on December 7th 2009. It comprises 1,248 photovoltaic (PV) solar panels which generate up to 225kW of power during daylight production hours. The system is expected to output nearly 300,000 kWh of power annually, roughly enough electricity to power 32 average-sized homes, making it one of the largest rooftop solar power installations in the state to date.

Because the company's call center agents, data center and order fulfillment operations must be able to function 24 hours a day year-round regardless of weather conditions, it will continue to purchase additional power from Progress Energy, the regional power supplier. CPU2 was founded in 1978 and has over 600 employees in facilities located in North Carolina, California and Louisiana.

 


 

CPU2 Celebrates 30th Anniversary

ASHEVILLE, NC — November 13, 2008

November 2008 marks the 30th anniversary of the founding of CPU2. Beginning as a small company in southern California, CPU2 has grown to be a nationally recognized leader in the field of product fulfillment and customer care services, with additional facilities in Louisiana and North Carolina.

The company was acquired at the end of 2000 by Protocol Integrated Direct Marketing and operated as a division of that company until separating from Protocol in August 2007.

CPU2 has added several new trademarked services in the past year, including the groundbreaking Custom*Continuity™ flexible autoship program, as well as their new Freight$ave™ bicoastal fulfillment program, which offers potentially dramatic savings in product shipping costs.

The company plans additional service and technology announcements for the coming year. For more information, contact Doug Engebrethson, Sr. VP of Sales at info@cpu2.com or 800.379.9664 ext.1255.